You are working as a technician at AIOTestKing.com. You are asked to help a customer that reports that he is unable to access his email. Before contacting the user you check the status of the email service with the postmaster at AIOTestKing.com. The postmaster states that there are technical problems and that email is temporarily unavailable. Once you have this information you contact the user and tell him about the situation. When the user hears this he suggests that the technician should send an email to the rest of the staff at his department, advising them about the problem, the technician should:
A.
politely tell the customer that this is impossible under the present circumstances.
B.
explain to the customer in-depth how the companys email system works.
C.
suggest that the customer take an introductory course in computer networking.
D.
put the customer on hold and tell other technicians about the customers comments.