You are working as a technician at AIOTestKing.com. You have just assisted a user with some troubleshooting but the user is not satisfied with the solution that has been offered. What would be the best way to handle this situation?
A.
use the internal escalation process.
B.
recommend that the customer call back and speak with another technician.
C.
give the customer what is desired because the customer is always right.
D.
use the skills and expertise to convince the customer that the solution is appropriate.