You are working as a technician at AIOTestKing.com. You are at the moment dealing with a difficult customer. Which of the following should you avoid? (Choose TWO).
A.
Beginning active problem solving.
B.
Restating the customer’s problem and gaining agreement.
C.
Listening actively.
D.
Downplaying the extent of a customer’s problem and begin solving the problem.
E.
Placing the customer on hold and notifying a supervisor.
F.
Letting the customer talk about the frustrations.