You are working as a technician at AIOTestKing.com. You are assigned a task to help a user in the marketing department. Once you call the user and question him about the trouble he is experiencing you realize that the problem is outside the scope of the company’s support. You should advise the customer that:
A.
the company does not support that product and transfer the call to a supervisor.
B.
the technician will try directing the customer to another location for assistance.
C.
the company’s policies indicate that this product cannot be supported.
D.
support is not provided for that product and nothing else can be done.