You are working as a senior technician at AIOTestKing.com. As AIOTestKing.com is expanding there is an increased need of technicians at the IT department. You are asked to say three customer service skills that would be essential for a technical support technician to have. Which of the following customer service skills would you mark as essential? (Select THREE).
A.
independence
B.
using industry terminology correctly
C.
awareness of industry trends
D.
focus
E.
listening
F.
problem solving