While assisting a customer on the telephone, the customer questions a technicians competence. Which of the following actions should the technician take?
A.
Politely terminate the conversation and inform the supervisor.
B.
Inform the customer politely that the issue is understood and the technician is attempting to solve the problem.
C.
Place the customer on hold and walk away until the technician can speak politely.
D.
Transfer the call to another technician.