A technician receives a telephone call from a customer who says that a cord from the back of the computer fell off and that they are unsure where the cord belongs. Which of the following would be the FIRST thing for the technician to do?
A.
Tell customer that the problem is not serious and not to worry.
B.
Tell the customer that the call was unnecessary and they should plug the cord into the slot that matches the end of the unattached cord.
C.
Explain that this is a safety hazard because the cord is on the floor and may cause an electrical shock.
D.
Ask the customer questions to help determine which cord is unattached.