Which of the following should a technician avoid when dealing with a difficult customer?

Which of the following should a technician avoid when dealing with a difficult customer? (Select TWO).

A.
Listening actively.

B.
Letting the customer talk about the frustrations.

C.
Placing the customer on hold and notifying a supervisor.

D.
Downplaying the extent of a customer’s problem and begin solving the problem.

E.
Restating the customer’s problem and gaining agreement.

F.
Beginning active problem solving.