A customer reports purchasing a video card and the card is not working. The customer starts to yell and demand that the card be fixed immediately. Which of the following should a technician do FIRST?
A.
Terminate the customers telephone call and notify the supervisor.
B.
Tell the customer in a calm voice that if the yelling continues that the call will be terminated.
C.
Advise the customer that the tone of voice is inappropriate and the technician is terminating the call.
D.
Tell the customer that they will be able to receive help when the customer stops yelling.