The help desk technician receives a call from an irate user who is using profanity and yelling at the
technician. To BEST defuse the situation, the technician should:
A.
Hang up and let the caller calm down for a while.
B.
Speak louder and use profanity to mimic the users tone.
C.
Converse with the user in a soft voice and low tone.
D.
Place the caller back in the queue and answer another call.
Explanation: