A user contacts the helpdesk about a problem connecting to the Internet. Which of the following
troubleshooting steps should the helpdesk technician perform FIRST?
A.
Document the problem and resolution for future reference.
B.
Have the user go to an Internet site to verify connectivity issues.
C.
Determine a plan of action to resolve the Internet problem.
D.
Ask a question about the local ISP equipment being serviced lately
Explanation: