A Windows desktop PC user states that they have sent several print jobs to their locally
connected printer, yet none have printed. The printer has no error conditions on the control
panel. Which of the following should the technician do FIRST in troubleshooting this
problem?
A.
Open the printer properties page and send a test print to it.
B.
Clear the print queue of all documents and resend one to test the printer.
C.
Power the printer off and on and send one test document to it.
D.
Check if Use Printer Offline has been selected.
Correct me if I’m wrong. But I’m pretty sure the correct answer is B. I mean, its a locally connected printer, but one error in the printer Q will halt all other jobs in the Q until it is cleared.
FIRST step would be to check if printer is set offline, then clear the queue. Offline will allow jobs to accumulate in the queue and resume printing when the printer comes online.
That’s what I put B, but I guess you must start from the easiest FIX, work your way out —> inside…funny questions I think!
I agree w/ B. D Also a make sense answer but its more likely letter B.