A technician arrives at a customer’s location to do a memory upgrade on a laptop. However,
the technician’s tools were left in the work van. The customer offers a screwdriver, which
they “use all the time” on the laptop. Several screws are stripped on the laptop. Which of the
following would be the appropriate NEXT step?
A.
Return to the work van and get tools which contain the correct screwdriver.
B.
Instruct the customer on the importance of using proper tools.
C.
Replace the screws with ones that actually fit the customer’s screwdriver.
D.
Use the screwdriver provided by the customer, being careful not to further strip any of the
screws.