Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been
redirecting her browser to unknown websites when clicking on search results. Joe runs a
malware scan and finds that her computer is infected with malware. Joe uses the antimalware program to remove the infection but Anne reports that the problem resurfaced the
next day. Joe runs the malware scan again and finds the same malware is still infecting
Anne’s computer. Joe runs several passes of the malware scan to remove the infection but it
keeps recurring. Which of the following would MOST likely aid in removing the infection?
A.
Enable Windows User Access Control to ensure the user has proper rights to remove the
infected files.
B.
Disable Windows firewall as it may be conflicting with the malware scan.
C.
Run the malware scan in Windows safe mode.
D.
Change the desktop’s IP address to a different subnet.