A client has a computer that is infected with several viruses and spyware. Which of the
following should the technician perform FIRST before spyware removal?
A.
Run Windows Update
B.
Disable system restore
C.
Run the chkdsk /r command
D.
Disable network cards
Explanation:
Reference:
http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Shouldn’t this be “D. Disable network cards”? You want to isolate the PC from the network first to ensure that the viruses do not spread across the network, then you can perform any other steps afterward.
I totally agree, there is a question somewhere where it says there is a virus to unplug the pc from the network…
B is correct. Many virus try to hide in system restore points and disabling it will prevent the viruses from doing so.