A user has downloaded and installed a browser add-on that causes the browser to hang.
The PC has very slow system response when rebooted. Which of the following should a
technician do to troubleshoot this problem?
A.
Run System Restore, update antivirus program, and run an antivirus scan.
B.
Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known
Good Configuration.
C.
Remove all temporary files, turn off System Restore, update and run an antivirus scan.
D.
Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
Explanation:
This might be the sign of a virus infecting the system. First, remove all temporary Internet
files on your computer. Viruses are downloaded through software or a webpage. And
normally it resides in Temporary Internet Files folder. Now turn off system restore because
you don’t want to load a previous state on the computer with the virus still lingering the digital
wild. Run an antivirus program to clean infected files.