Which of the following should Joe do FIRST?

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician,
checks the device manager and does not see a wireless networking card or any unknown
devices. Which of the following should Joe do FIRST?

A.
Check to make sure the wireless card was not turned off via the hardware switch or
keyboard shortcut.

B.
Install a USB wireless card to ensure that Windows networking is working properly.

C.
Open the laptop and reseat the network card and both antennas.

D.
Download and install the latest wireless driver from the manufacturer’s website.

Explanation:

If the wireless networking card is functioning properly, check the wireless switch on the
laptop and see if the wireless is enabled within the operating system.