Which of the following actions should the technician perform FIRST when responding to this issue?

A user reports a loud clicking noise coming from their PC, but the PC operates normally.
Which of the following actions should the technician perform FIRST when responding to this
issue?

A.
Attempt to backup data from the hard drive

B.
Shutdown the PC and replace the hard drive

C.
Format the hard drive and reload the OS

D.
Run the disk cleanup utility

Explanation:

Reference:
http://burgessforensics.com/article_what_to_do.php