Which of the following should the technician look for FIRST?

A user has installed a new wireless router and is unable to connect their game console to the

manufacturer’s service. Which of the following should the technician look for FIRST?

A.
Ensure the game system has a static IP address.

B.
Contact the manufacturer to see if service is available.

C.
Ensure the game system has updated firmware.

D.
Ensure the correct ports are open.