Which is the process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality?
A.
Agreement
B.
Service Improvement Plan
C.
Benchmarking
D.
COBIT
Explanation:
Benchmarking is also recognized as Best Practice Benchmarking or Process Benchmarking. It is a process used in management and mostly useful for strategic management. It is the process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality to another that is widely considered to be an industry standard benchmark or best practice. It allows organizations to develop plans on how to implement best practice with the aim of increasing some aspect of performance.Benchmarking might be a one-time event, although it is frequently treated as a continual process in which organizations continually seek out to challenge their practices. It allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance.
Answer option A is incorrect. COBIT stands for Control Objectives for Information and Related Technology. COBIT is a set of best practices (framework) for information technology (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI) in 1996. COBIT provides managers, auditors, and IT users with a set of generally accepted measures, indicators, processes, and best practices to assist them in maximizing the benefits derived through the use of information technology and developing appropriate IT governance and control in a company.
Answer options B and D are incorrect. These are not valid options.