An organization is replacing its core insurance platform. The solution is made up of internally hosted
insurance systems and applications hosted in the cloud. Which of the following activities is part of
service transition?
A.
Ensure that as part of the change management process the events are sequenced to include the
cloud provider and that they have resources available.
B.
Ensure that monitoring controls are implemented by the cloud provider to ensures that the
system is highly available and that performance can be measured.
C.
Ensure that the SLA’s for availability have been well documented and agreed to as part of the
contract arrangement between the two companies.
D.
Ensure that the capacity and storage is available to meet the current and future demands of the
solution of the cloud provider’s infrastructure.