Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated. Which of the following functions can be implemented using CTI?
Each correct answer represents a complete solution. Choose all that apply.
A.
Agent state control
B.
Automatic dialing and computer controlled dialing
C.
Call routing
D.
Call control for quality monitoring/call recording software
E.
Call information display