A network consultant arrives at a customer’s site to troubleshoot their email server. The server is
running a Linux operating system, but the consultant is only familiar with Windows operating
systems. Which of the following troubleshooting steps should the consultant take?
A.
Document findings
B.
Identify the problem
C.
Escalate the problem
D.
Establish a plan of action
Explanation:
It is better to escalate the problem if you are not aware of the situation as it saves downtime and
keeps customer happy.