After a technician has identified the problem and its impact, which of the following steps should be
performed NEXT?
A.
Implement preventative measures.
B.
Establish a plan of action to resolve the problem.
C.
Establish a theory of probable cause.
D.
Implement the solution or escalate as necessary.
Explanation:
By sorting out the probable causes and establishing a theorey on them he will come to know
wheather it is right cause or not.