A network technician is troubleshooting a user’s connectivity problem, and has determined a
probable cause. The technician is at which step in the troubleshooting methodology?
A.
Verify full system functionality
B.
Identify the problem
C.
Establish a theory
D.
Implement the solution
Explanation:
Establish a theory means to correlate the finding and cause of a problem in order to fix the
problem.