A user is having difficulty connecting a laptop to the company’s network via a wireless connection.
The user can connect to the network via a wired NIC. The technician suspects the laptop’s
wireless NIC has failed. The technician performs hardware diagnostics on the wireless NIC and
discovers the hardware is working fine. Which of the following network troubleshooting
methodology steps should the technician do NEXT?
A.
Establish a plan of action to resolve the problem.
B.
Test the theory to determine a cause.
C.
Re-establish a new theory or escalate.
D.
Implement the solution or escalate as necessary.
Explanation:
As first theorey doesn’t work he will establish a new theorey or escalate it to the vendor hardware
company to work on it.