Which of the following is the BEST action for the technician to take?

A technician realizes the problem Ann, a customer, is having before she is done explaining all the
symptoms. Which of the following is the BEST action for the technician to take?

A.
Continue listening to Ann’s explanation until she is finished then refer her to a website so she can
find the proper resolution.

B.
Ask Ann to repeat the problem and all the symptoms several times in order for the technician to
verify all the facts.

C.
Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount of
time.

D.
Politely tell Ann that the technician knows the proper solution and that no further explanation is
necessary.