A user calls the helpdesk because a solution that was previously suggested by another technician did
not solve the user’s issue. Which of the following is the MOST appropriate response?
A.
“Please hold while I transfer you to the previous technician, so a proper solution can be met.”
B.
“Please explain the issue and I will work to resolve it.”
C.
“My supervisor is the appropriate person to speak with about your issue.”
D.
“Let me help you to resolve this issue, since that technician does not know how to fix it.”