A technician realizes the problem a customer is having before the customer is done explaining all the
symptoms. Which of the following is the BEST action for the technician to take?
A.
Continue listening to the customer’s explanation until they are finished then refer them to a
website so the customer can find the proper resolution.
B.
Ask the customer to repeat the problem and all the symptoms several times in order for the
technician to verify all the facts.
C.
Finish listening to the customer’s explanation without interrupting if it will not take an excessive
amount of time.
D.
Politely tell the customer that the technician knows the proper solution and that no further
explanation is necessary.