A user is experiencing slow performance with their computer. A technician suspects the computer
has a virus and runs antivirus software. A virus is found and removed, but the performance issue is
not resolved. Which of the following should the technician perform NEXT?
A.
Document findings, actions, and outcomes
B.
Establish a plan of action to resolve the problem
C.
Re-establish a new theory or escalate
D.
Implement preventative measures