A network technician is troubleshooting a network issue that has just been reported. Which of the following troubleshooting steps should the technician take FIRST to help resolve this issue?
A.
Record the solution in the appropriate logs for future use.
B.
Ask the user who reported the issue what past documentation they have.
C.
Ask the user who reported the issue to explain the symptoms in detail.
D.
Record what steps should be taken to resolve the issue.