Zach, a user, cannot access the Internet. A similar problem occurred several times last week to
other users, and the solution was to reboot each workstation. As the first step, the technician
reboots the workstation and it does not solve the problem. Which of the following should have
been done instead?
A.
Change the DNS server IP on the client
B.
Information gathering
C.
Change the workstation IP address
D.
Establish a plan of action