A user is unable to print to a network printer. Which of following is the FIRST step that a technician
should take to troubleshoot the issue?
A.
Identify the problem.
B.
Establish a plan of action to resolve the problem.
C.
Establish a theory of probable cause.
D.
Implement preventative measures.
The problem is the user can’t print. We already established this is the problem in side the question. Another terrible question.
Correct answer is establish a theory of probable cause