A technician, Joe, visits a site that has reported a network down emergency. He immediately reboots
the switches and the router since the network is down. Which of the following network
troubleshooting methodology steps should Joe have performed FIRST?
A.
Determine if anything has changed
B.
Once a theory is confirmed determine the next step is to resolve the problem
C.
Implement the solution or escalate as necessary
D.
Question the obvious
The first step in troubleshooting is always determine if anything has changed.