A service provider is unable to maintain connectivity to several remote sites at predetermined speeds.
The service provider could be in violation of the: standard of service that a customer can expect from a supplier. SLA’s are particularly common in the I. statement of work is often issued at the start of the project. project. In an IT project, the SOW would define what tasks will be performed (hardware and software upgrades etc.), why the work is being done and how long each stage of the project will take.
A.
MLA.
MLA
B.
SLA.
MOU
C.
SOW.
SOW
D.
MOU.
SLA
T.
sector
where a service provider is offering a service to a customer. As a customer, you want your hosted services and
Internet or WAN connections to be available all the time. SLAs often guarantee 99.9% uptime for a service.
In this question, the service provider is providing WAN links to remote sites with a guaranteed bandwidth on the
WAN links. A failure to maintain the connectivity to the remote sites would be a violation of the Service Level
Agreement (SLA).
QUESTION 141
A customer has engaged a company to improve the availability of all of the customer’s services and applications, enabling the customer to minimize downtime to a few hours per quarter.
Which of the following will document the scope of the activities the company will provide to the customer, including the intended outcomes?
A.
MLA.
MLA
B.
SLA.
MOU
C.
SOW.
SOW
D.
MOU.
SLA
Explanation:
SLA stands for Service Level Agreement. This is a common document in business used to define a minimumSOW stands for Statement of Work. When a company has been hired for a project that involves many tasks, a
The SOW will outline the tasks or activities in a project, their costs and the timelines for deliverables within the