After a company rolls out software updates, Ann, a lab researcher, is no longer able to use lab
equipment connected to her PC. The technician contacts the vendor and determines there is an
incompatibility with the latest IO drivers. Which of the following should the technician perform so
that Ann can get back to work as quickly as possible?
A.
Reformat and install the compatible drivers.
B.
Reset Ann’s equipment configuration from a backup.
C.
Downgrade the PC to a working patch level.
D.
Restore Ann’s PC to the last known good configuration.
E.
Roll back the drivers to the previous version.
Explanation:
Answer: Roll back drivers to the previous version. In this scenario it is ambiguous, but implied that the software which was just updated was infact the drivers for Ann’s equipment. Rolling back to the previous drivers that did work is the best approach.
If this question was interpreted to mean that Ann’s PC OS was what was recently updated, then doing a restore to the last known good state would be the correct answer.