A technician is onsite working on a multi-function device. While performing the repair a user
approaches the technician and begins to ask questions about using a feature on the device. Which
of the following is the BEST way for the technician to handle this situation?
A.
Refer the user to the manufacturers website for their questions about the feature.
B.
Tell the user that after the repair is completed the feature can be demonstrated.
C.
Continue working on the device and answer questions about the feature at the same time.
D.
The technician should inform the user that they are here to fix the device and user training must
be scheduled.