A technician arrives onsite to work on a printer that has a known problem. There is currently no fix
for this problem. Which of the following is the BEST way to explain this issue to the customer?
A.
This is a known issue with this product. I dont know when it will be fixed you will have to
continue working while the issue is occurring. Until the manufacture fixes it, I cannot.
B.
This is a common problem with this model. They all do it. I cannot assist you.
C.
This is a common problem with this model. I have seen this before and there is nothing I can do
to help.
D.
This is a known issue with this model. Unfortunately at this time there is no fix for this issue. I
will keep you posted as to any improvements that come out from the manufacturer.