Which of the following communication skills must be utilized when a technician completes a service call?

Which of the following communication skills must be utilized when a technician completes a
service call? (Select TWO).

A.
Ask open ended questions about the cause of the failure.

B.
Gather more information from the customer.

C.
Communicate the status of repair and/or open issues.

D.
Provide the customer the technicians contact information.

E.
Use clear written communication.