A client is trying to get some information from the manufacturer of one of their devices and has not
been able to get the needed information. The client asks that the technician, whose company
services al of their products, to contact the manufacturer of this device to get this information.
Which of the following is the BEST way for the technician to satisfy the client?
A.
Tell the customer to try to use the manufacturers web site for information gathering.
B.
Attempt to get this information for the client acting as a liaison for them with the manufacturer.
C.
Explain to the customer that manufacturers are notorious for not giving information and that
getting it will be very difficult.
D.
Let the client know that you cannot contact the manufacturer as this is not a bil able service.