A customer is using a remanufactured toner which has caused damage to the fuser unit and wil
require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner
causes the warranty to be voided. This is now a chargeable service. Which of the following is the
BEST response from the technician?
A.
You will be receiving a bill after the service is complete. Here is my contact information.
B.
Do not use remanufactured toner; it states that in the warranty. You will be billed for this service
call and the parts.
C.
You have voided the warranty so any services will now be charged to your company.
D.
Using remanufactured toner is not covered by manufacturers warranty. Therefore this service
call and the parts required will be chargeable.