A technician arrives at a large office building to do a service call. Which of the following is the
FIRST action the technician should take?
A.
The technician should ask for the error log on the machine and begin troubleshooting the issue.
B.
The technician should introduce themselves and directly start working on the printer.
C.
The technician should provide the customer with a service manual and explain the solution the
technician will be implementing.
D.
The technician should introduce themselves and ask open ended questions about the issue.