While a client is demonstrating an issue with the unit, the technician notices that they slam the
paper cassette very hard. After further investigation the technician notices two parts that are
damaged inside the cassette. How should the technician address this behavior with the client?
A.
Remove the cassette, show them the damaged parts, and tell them they will receive a bill for
the partsand labor.
B.
Fix the issue, how the customer treats their printer is not the technician’s concern and will result
in more service calls in the future.
C.
Remove the cassette, show them the damaged parts, advise of the proper way to insert the
cassette and demonstrate the proper procedure.
D.
Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging
the internal parts, and leave the customer with a bill.