When speaking to a customer, which of the following would be the BEST way to communicate the
results of the service call?
A.
There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it
arrives.
B.
The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The
part is coming from another country, so it should be here in a couple of days.
C.
The HVPS is not putting out sufficient power. It will need to be replaced with a new one.
D.
There is too much of a difference in potential between the latent image area and the
photoconductor, so the HVPS has to be replaced. The part is ordered.