A technician arrives onsite to repair a device. Two users are there and both begin to explain what
has happened and what they think could be the cause of the problem. Which of the following
would be the MOST appropriate way for the technician to handle this situation?
A.
Explain they are difficult to understand when they are both talking and ask them to decide on
who knows the most and have them explain the situation.
B.
Have both users quit talking until the technician has a chance to evaluate the situation.
C.
Tell the users that both of them have valuable information, and ask that they speak one at a
time for better clarity.
D.
Let both users continue to explain while the technician begins to evaluate the situation and
determine the cause.