A technician finishes working on a clients unit and is preparing to leave when the client asks them
about the problem they were having. Which of the following is the BEST way to respond?
A.
Explain to the client in appropriate terminology what was wrong, what was done to rectify the
issue and ask if they have any other questions you can help with.
B.
Explain to the customer in technical detail, how the device works, and explain how the repair
was performed while showing them the schematics.
C.
Tell the client that the unit was broken and that this model is known for this kind of problem
happening all the time. The problem has been fixed but might need to be addressed again in the
future.
D.
Tell the client that the unit was broken and it just needed some maintenance. It should work for
a while.