Before contacting technical support, a technician notices that the firmware version is three
revisions out of date. Which of the following should be the next step to take?
A.
Contact technical support and ask if latest firmware would help.
B.
Reassign the call to another technician to update the firmware at a later date.
C.
Check the firmware information bulletin to see if it would help.
D.
Leave it because new firmware always causes new problems.