A technician has an unusually difficult problem with an MFP. After calling technical support, and
working for several hours, the problem stil exists. The customer is upset and wants the unit
replaced. Which of the following is the next BEST course of action?
A.
Cal the service manager and ask for assistance.
B.
Remind the customer that they have several other units to use.
C.
Advise the customer that all of this is usual and wil be fixed as quickly as possible.
D.
Call a sales representative and let them sell the customer a replacement.