A client would like to purchase an additional paper source to put colored paper in their
monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray
is for letterhead. They want pricing and a delivery date. The technician does not have pricing or
the ability to sell this option. Which of the following would be the BEST answer to the customer?
A.
Pricing information is not given to technicians. Someone else must provide this information.
Technicians only repair the devices.
B.
This machine does not print color, so color paper cannot be added to it. The sales rep wil call
about upgrading to a color laser unit.
C.
This request will be given to the sales team and they will respond as soon as possible.
D.
This will involve the service manager. Here is their number feel free to contact them.