A technician is on the phone with technical support at a customer site. Technical supports advice
is to order a fuser and a circuit board to fix the problem. Before hanging up with technical support,
which of the following would be the BEST thing to do?
A.
Verify the model and serial number again to ensure the right machine is being worked on.
B.
Verify the clients address for when the technician returns with the parts.
C.
Ask for a second recommendation from another support member.
D.
Confirm the part numbers to be ordered and clarify any recommendations made.